how do i report a downed comcast line?

if the line is damaged, to reconnect service they'd probably be running a new line anyways. There appears to be no other way to contact comcast/xfinity. Cookie Notice It has been severed months ago and left hanging. I am an Official Xfinity Employee. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Click to reveal Please call this number (855) 307-4896 to set up your service. STAY AWAY from downed power lines. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. . We have made changes to keep employees safe so response and call times may be longer than usual. The channel and its live streaming world news is available . An official employee, such as myself or whoever is first available, will respond. I am a bot, and this action was performed automatically. Cookie Notice Please send us a direct message to "Xfinity Support" with your full name and address. Performance & security by Cloudflare. A drop-down list appears. We ask for direct messages because we can't post personal information in public. #iworkforComcast Some utility companies mark or paint their lines. Call 9-1-1 immediately to report a fallen power line. 3.) A recent storm brought down a tree which took down one of the above ground cables by my house. I have a downed line in my front yard. Not a word either by phone, email or through the support chat since then. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Contact Comcast and let them know of the down landline problem. It's a hazard to pedestrians and vehicles! Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Type your message in the text area near the bottom of the window. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Then Call Us. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. I hate to hear this has been your experience and would love to investigate this for you! An official employee, such as myself or whoever is first available, will respond. How to report a downed wire if I'm not a customer? A drop-down list appears. Hello saftek and welcome, This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Talk to Us. Our community is your official source on Reddit for help with Xfinity services. With our new Xfinity support chat, you do not need to input the name of a person. Click Continue. How to report a downed wire if I'm not a customer? Dial 333 to get connected to a customer service representative. I have a downed wire in the middle of the street. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Say "No account." Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Don't touch anything or anyone in contact with a downed power line. I am a bot, and this action was performed automatically. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Responsible . Its important that you dont exit the vehicle unless youre in imminent danger. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. In the top right corner, you'll see a little chat icon near the bell icon. Here is a list of frequently requested telephone numbers: Cable. Call 800.288.2020. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? I do apologize once again for the delay on our end and sincerely appreciate all your patience! Comcast Xfinity Outage Map. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. For immediate assistance, check out the Xfinity Assistant. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. You will need to contact a tree trimming service yourself. Call us at 800-477-5050. New comments cannot be posted and votes cannot be cast. By selecting Accept all, you consent to our use of Cookies. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. If you have questions about your services, we're here to answer them. Our community is your official source on Reddit for help with Xfinity services. How do I know if my home is wired for Comcast? The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Throughout our history, DISH has always put customers first. It's infuriating. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . I really appreciate you being a member of the Comcast Family! This option is available 24 hours a day, 7 days a week. First Call 9-1-1. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Occasionally there is a mix up and Comcast forgets to bury the drop. I need someone to come out and fix it. Enter another ZIP to see info from a different area. Whenever there is an outage, your first step is to report it via email or twitter. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. -ATTU-verseCare. Let us know. Remember: This number is just for unburied ground cables. Create an account to follow your favorite communities and start taking part in conversations. Should you experience further issues, please create a new post. and our We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. The tree and the cable are both on the grass verge next to my property. Create an account to follow your favorite communities and start taking part in conversations. Find an Xfinity Location Check the status and hours of locations near you. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. Who do you call for a downed cable line? How to Report an Issue Online Visit xfinity.com/xfinityassistant. No worries, Our team can definitely help right here! Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. 115.124.120.233 Heads up: Extreme weather or other factors can bring down lines, including electrical lines. The easement at my back property line has poles with electric and utility lines. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. They have been hanging very low for over a year. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. You can contact 811 to get utility lines marked. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. You can report an issue by going to the Xfinity Status Center. This post was marked as solved. Click the direct message icon, 2. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. We can assist you with getting a ticket opened to let our amazing local team know. You can also request a call at a time that fits your schedule. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. DO NOT TOUCH downed lines or anything they are touching. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This post was marked as closed. Then, call PG&E at 1-800-743-5000. How do I report a downed telephone line? You have to sign up for gig service and sign a 2 year contract first. Select Restart Modem to begin troubleshooting. I have followed these instructions and sent the private message on 6/1/21. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Tips in case of an outage What if my power is out? We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words I have a downed wire in the middle of the street. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Thank you for reaching out to the Digital Care Team. Genius. We have all the tools to help with your cable line and make sure it gets taken care of. I can't get into my property because the line is blocking the drive way. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. In the top right corner, you'll see a little chat icon near the bell icon. I am at a loss. A: Cable and phone wires dont carry current, so its safe to remove them. Thanks. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. A drop-down list appears. We have made changes to keep employees safe so response and call times may be longer than usual. Thank you so much for contacting our Xfinity Support Team over Reddit. How do I talk to a real person at Comcast? Then, call PG&E at 1-800-743-5000. Verizon Business customers. A woman in Huntington says she contacted Comcast several times about a line. A drop-down list appears. Stay at least 10 feet away from the wire and secure the area to keep others away, too. Thanks! . Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. How do you get straight to a representative? I am a bot, and this action was performed automatically. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. If you absolutely need to have it removed, consult with an electrician before doing so. If the IP address resides on the Comcast network. Contact Us | Comcast Business Support Where on your property are the lines down on and would you consider them a safety hazard as of now? We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. See how you can save when you add Comcast Business Mobile or add a new line. We're sorry that didn't solve your issue. Thank you! It is to be expected when weather conditions are severe. Update on June 10, 2021. Thank you for reaching out to our forums community, its great we can connect this way! Reporting this to comcast seems to be a problem. Stay at least 35ft away from any downed wires during cleanup and other activities. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Call 911, which will get the FD out to asses the wire (s). To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). Rod Furlan is a crook and Thief and should be held accountable. Privacy Policy. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. You may have to enter a lot of personal information to get connected, including your ZIP code. Choose the option that best describes your situation. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. How do I report an above ground cable down? Press Enter to send it. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. -You are responsible for the "mast," the . Comcast landlines are being used by homes and businesses alike. Search accounts based on account number, or chat online.

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