bt openreach engineer working hours

My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. Openreach is the UK's digital network business. BT Openreach SFI2 Engineer Visits. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. If you arent available, someone over 18 will need to be around. I'm wondering will there be engineers working on a saturday? We use cookies to optimize the website, no personal information is stored. If you aren't available, someone over 18 will need to be around. The cookie is used to store the user consent for the cookies in the category "Performance". The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. I saw one at a cabinet last Sunday afternoon. Try their website here. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. What is a Fibre to the Premises (FTTP) Service Identifier? Instal a new Telephone Extension Socket 0 Ratings Ibz We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Installation day: What to expect Openreach, which controls most of the UK's. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. They'll aim to do this within 5 working days of you placing your order. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. The BBC is not responsible for the content of external sites. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. Qube are employed directly by BT to do Internal Home Checks. . If the work is not complex, they'll carry out all the external work required. Openreach aims to connect 20. Send us your details and we'll be in touch as soon as we can. Myself and my team cover the whole of the UK. Well send you a confirmation email with your appointment date and time slot. @katenoblett. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. the home, For The cookie is used to store the user consent for the cookies in the category "Analytics". If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 It was reported a yesterday (I think). He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. First, Openreach will send an engineer to assess how much work is needed. Well, by fiddling around on the Internet you have found me! 2. Openreach did not have anything to add to the BT statement. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. Depending on the type of fault and the stage we're at in repairing it, you can do this online. He is very hard working and does things without needing to be asked. If you need help email your.problems@observer.co.uk. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 This could be when: We only charge for repair work on a small number of fault reports. So, here's where it all started working as a Phone Engineer. New grading structure. Damage caused during a break in to your premises. ", http://www.speedtest.net/my-result/3167201384. If this happens we'll text you, call you, or send you an email to arrange another appointment. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. The union was . The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . This cookie is set by GDPR Cookie Consent plugin. on These cookies ensure basic functionalities and security features of the website, anonymously. Faulty equipment like a telephone or router not covered by a maintenance contract. Amount of compensation. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. 13h06, I just wanted to provide to the mods and@NeilO. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. Accept cookies to experience the full functionality of this page. . How long is the appointment? 10. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. The fault is due to damage caused by someone at the customer's premises. My dad said we needed the one downstairs which he had already disconnected. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Skype involved a presentation, then a capability and suitability assessment. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. 2023 BBC. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest Although I would guess your fault will probably be picked up on Monday morning. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Some modules are disabled because cookies are declined. But heres a quick guide to the different installation terms we use, and the average timescales. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. Compiled by Patrick Collinson. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. It does not store any personal data. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. A company that was engineering-led is now run by business(wo)men with the resulting chaos. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. Micky37 BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. Civil's don't have to give the hrs travel time as you have to start at a yard. Working from home no service passing the buck. BT promised two engineer appointments but no one turned up. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. "Where talent is a dwarf, self-esteem is a giant. The fault is due to theft, loss or removal of equipment. After a . A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. Not really a good service from BT. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. What are the time slots for Openreach engineer appointments? And once you've got some experience under your belt, there should be opportunities for overtime. sector, For global If you cant change your appointment, chat online or call us and we'll do it for you. These cookies track visitors across websites and collect information to provide customized ads. It was reported a yesterday (I think). Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. If a charge is likely, well let you know. You also have the option to opt-out of these cookies. The cookie is used to store the user consent for the cookies in the category "Other. BT won't send no one out because @SkyHelpTeam are my provider. But it changed its tune when the Observer got involved. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. If you already have an ONT, its very quick to get connected. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". That's usually four or five days a week between Monday and Sunday. @bt_uk. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Register (or login) on our website and you will not see this ad. Ring sky told an engineer will come out in the next 48 hrs. Thousands of members of Communication Workers Union will take action for 24 hours. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. business and public sector, For business and public Contact BT for help and support with your BT broadband, TV, home phone or mobile. - Providing data governance through all operational teams in order to maintain and improve data quality. Work Experience. Work experience gained by working for Openreach is truly respected in its particular field by other firms. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. Delayed repair following loss of service. The installation takes around three hours and the Openreach engineer will need access to your property. Russian minister laughed at for Ukraine war claims. 30-03-2021 I know this because I have 26 years of experience tracing all kinds of faults. Ask questions and share tips with other people 24 hours a day. Engineers from Openreach managed to cut our telephone line while they were working on our road. Find out more about the BT Business app and how to download it. This is how life was back then. Engineers from Openreach cut the telephone line while working in the street. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. But you will have heard of BT, BT Broadband and BT Infinity . This cookie is set by GDPR Cookie Consent plugin. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. Darlington, United Kingdom. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. Well send you a text with your engineers name and mobile number. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . You might not need a visit, just the right advice and help to identify the problem! Response was given fairly soon after initial slection. Contact BT. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. 22h52, Hi. An engineer will install an ONT at your premises to connect to the nearby fibre cable. Suggest you contact openreach as this is BT Retail /Consumer forum. Their service has stopped working and it is not fully fixed after two full working days. Thing is there is a lot of stuff under footways so you can't go mad. The installation takes around three hours and the Openreach engineer will need access to your property. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. You might not need a visit, just the right advice and help to identify the problem! Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. Your just as rude! 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. They showed their strength but on Monday they will show their generosity. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. It also insists that the line is properly fixed. Announcements, Guides & Community Updates. these comments are my own and in no way represent any company that i may or may not be linked too. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. How to report a BT line fault or broadband fault. Mar 2018 - Present5 years 1 month. If the work is complex, Openreach will take longer to do all the external work. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. I think Openreach work 7 days a week, and on bank holidays. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. The ISP said it can take up to 72 hours. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. CER / Field Insights - North England. Moving home . 30-03-2021 BT Openreach was established in 2006 . Apprenticeships. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. BT Openreach What a great place to work! BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. 01-04-2021 Just click on. The engineer said you should only have one line and said to get rid of the other. I have sent a pm with my information and description of the situation. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. Missed appointments. Ask questions and share tips with other people 24 hours a day. 13h08. I could not recommend working for BT Openreach at all. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). Those striking are largely Openreach engineers and call centre workers. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. A specific time cannot be given and access must be available for the entire slot. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . You can view these money saving ideas by clicking HERE. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . Within 10 working days, Openreach will have completed their survey. Damage to equipment within your premises caused by lightning or power surges. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges.

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