microsoft authenticator not sending notifications new phone

Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. After that, starting Company Portal application again, Authenticator started to work as expected. Adetailed explanation of the backup and storage process is available if you want to dive a little deeper. Q: I'm using the verification codes in the app, but how do I switch to the push notifications? That's because device registration can happen in other locations outside of Authenticator, such as in Android account settings or in the Company Portal app. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. You canalso remove youraccount and attempt the sign in again. Exact same problem here. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. How-To Geek is where you turn when you want experts to explain technology. When you enable push notifications for Microsoft Authenticator, youll receive a notification on your device whenever a new sign-in is detected. My phone have been stolen, I had work account logged in there. On my Android phone, I go Settings > Notifications > Authenticator > All Notifications (under Categories) which opens which notifications make noise, which show on the lock screen etc. 01:53 AM Generally, when the message appears that a notification was send to the mobile device, there should be an option to use different verification method, which allows to also choose to enter a 6 digit token that is displayed for this account in the MS Authenticator app. All rights reserved. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. Your accounts will then be backed up to the Microsoft account you used when you first set up Microsoft Authenticator. A: Try using the QR code capture feature directly in MicrosoftAuthenticator. This can be done a lot better! This setting can be turned on or off at any time. You could search it on Google. If you register your device with your organization, your organization can change this policy on your phone. Get The Word Out About Your GoFundMe Campaign! Yes, multiple times. What is the version of Microsoft Authenticator APP? The thing you have is your phone (set up with Authenticator and registered as a two-step verification proof.) after reset of settings in iOS by clicking Settings > General > Transfer or Reset Phone > Reset, the push notifications get disabled for Microsoft authenticator. For more info, see theBackup and recover account credentials with Authenticatorarticle. Q: I am having trouble adding my work or school account to my Microsoft Authenticator app. @Robert WoodsSomehow I got mine to work. Authenticator app isn't receiving notifications to Technical Presales and Deployment Services team, Microsoft account security info & verification codes. Q: How can I see whichsites are using my identity data? Oct 06 2018 For the Outlook account, youd follow the same steps. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. - last edited on WhatdoIdo? A: To stop syncing passwords in the Authenticator app, openSettings>Autofill settings>Sync account. If you need to recover your accounts on a new phone, youll have to turn on the backup option on your old one. I have not uninstalled the app from the old phone because I wanted to test it first. @Robert WoodsI would like to see the one-time bypass feature in Azure MFA. Please let me know if you need any further assistance. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. I don't know what to do, since I already removed all devices, reset all account-connected devices, reinstalled theMicrosoft Authenticator multiple times with no success. This data is stored on your device and can be removed by removing your account. A: Authenticator can autofill usernames and passwords on sites and apps you visit on your phone. It works for me. 2023 CNET, a Red Ventures company. Tap the three vertical dots at the top right, and then tap Settings.. Youll then be able to use those if you experience any issues when trying to recover your accounts. Q: Why does Authenticator allow you to approve a request without unlocking the device? Assuming you would like an article discussing how to enable push notifications for Microsoft Authenticator: Microsoft Authenticator is a two-factor authentication app that helps protect your accounts by providing a second layer of security. On the next screen, you can select onStop sync and remove all autofill data. A: No. I have been trying to log in to my Microsoft account on my new laptop. Sometimes your organization wants to know your location before allowing you to access certain resources. This minimaldata is needed to keep the app updated and secure. Was this reply helpful? Q: How is my location information used and stored? More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Users can manage their viewing preferences without having to interrupt their daily routines by allowing you to make changes to their viewing habits. To unlock their phone, they must sign in to their web app and receive three 2-digit codes. In such case we would suggest you to uninstall and reinstall the app once and check. A: Make sure the date and time on your device are correct and are being automatically synced. When App Lock is enabled, youll be asked to authenticate using your device PIN or biometric every time you open Authenticator. All Rights Reserved. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. A: The Authenticator app collects your GPS information to determine what country you are located in. Tap the Contoso account tile. I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. Next, you need to open the app and sign in with your Microsoft account. On Android, Microsoft recommends allowing the app to access location all the time. Note that 2FA is designed to make it extremely hard to access an account unless you have the 2FA code. Cant text myself the verification code because the phone number is wrong and I have no idea how to change it. Q: How do I remove an account from the app? If you don't see an answer to your question, go to theMicrosoft Authenticator app forum. 01:14 PM. If you still have trouble, check these settings: Make sure the device requires a PIN or biometric to unlock. I have submitted feedback logs using Incident ID:UE5893G if it helps. I'm afraid it's an Android 5.0.2 issue. Unfortunately, there's no guarantee that App Lock will stop someone from accessing Authenticator. Q: How can I get my Incident ID aftersending logs to customer support? Aside from writing, he tinkers with tech at home, is a longtime fencer -- the kind with swords -- and began woodworking during the pandemic. Then sign on with recovery account to do the restore. If you still have trouble, check these settings: Make sure the device requiresa PIN or biometric to unlock. Both features have been available on Apple products for years. Use the faceID or fingerprintto unlock the device after restart, then try to re-enable passwordless for the account in Microsoft Authenticator. I did change my tone for notifications so I knew it was "special". I haven't been getting my verification notifications since I got my new phone a while back, and I couldn't get the code sent to my number then bc my old phone was messed up so I had to change the number to another phone to get the code and then it said that bc I have tried to many times it still wouldn't let me log into my account!! On iOS, Microsoft recommends allowing the app to access location always. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Q: What data does the Authenticator collect and store on my behalf and how can I delete this data? When you purchase through our links we may earn a commission. There is no other method that I can possibly proceed with. If you have feedback for TechNet Subscriber Support, contact Run at startup. Draw over other apps. Passwords on the device are encrypted: Passwords on device are encrypted, and encryption/decryption keys are never stored and always generated when needed. This timer is the countdown to the verification code changing to the next code. Dec 14 2021 If you restart your phone, this permission ensures that you continue you receive notifications to verify your identity. I also deleted all accounts on the app, uninstalled the app and reinstalled it. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. Allow only while using the app: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. The notification you get that verifies your identity is also displayed on any other running app. It can also be used to sign in to apps and websites that support Microsoft Authenticator. Try this, hit the hamburger on the left and click on "backup this device". For steps to enable hardware encryption, see Encrypt your Android device. There is both a setting on if a notification will be send or if the 6-digit code should be used (given the admin of the tenant did not disable certain methods) and an option to change the phone number. For other accounts, youll see a six or eight digit number in theAccountspage of the app. For example, my employee has accounts from multiple enterprises or schools in their Authenticator app. https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-hel Microsoft Authenticator app has stopped displaying the approve/deny message, Check if your devices get notifications when the app is open or closed, Check if the verification codes in the app are working when notification doesn't, Check if notification through a mobile app is enabled or disabled. Camera. Jul 24 2020 Alternate options for personal Microsoft account users include: Setting up an alternate sign-in method (SMS or email) by updating your security info from theMicrosoft Account Security page. To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either yourMy Apps pageor your organization's company portal to turn off verification for your old device. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. Microsoft on Tuesday said it's planning to take on one of the biggest advantages Apple products have, introducing new interoperability features to make its Windows 11 software for PCs talk to iPhones in order to display notifications, send messages, and make and receive calls. I did not consciously check the back up option before wiping my old phone and giving it away, but since my account has transferred over to my new phone I dont imagine this is the issue. To learn more on how to allow Autofill for your organization, see Autofill for IT admins. Designed to make shopping easier. after changing that the notifications are prompt on my android. Initially offered in limited public testing, the software won't allow people to participate in group message chats or to send multimedia messages with photos or videos. The one exception to this restriction is when your employee or student adds their work or school account into Microsoft cloud-based two-step verification as anexternal or third-party account. Cloud and network security: Your passwords on the cloud are encrypted and decrypted only when they reach your device. Can you get notifications from other apps? SMS. spa diskmedel skillnad / microsoft authenticator not sending notifications new phone. Its also important to remove the accounts from your old phone. Multi-factor authentication (MFA) is becoming increasingly important as part of the Internet security revolution. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. I have previously used the 2-factor identification method on my old laptop, however, it doesn't seem to be working for my new laptop. The software giant kicks off public testing for its Phone Link software. It was in the way more than I used it so I turned it off. Any help would be great here also. This helps add extra security so that even if someone else has access to your device, they can't fill or see your password, because theyre unable to provide the biometric or device PIN input. If you tried all of these steps and are still having issues, we recommend sending your log files for diagnostics. Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. 3.If you don't use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. I had to start app every now and then to get the MFA approval notifications, despite battery saver off for this app. The problem lies in that even though they are visiting the portal from devices that are excluded from MFA via conditional access (Compliant/Hybrid AD Joined) the myapps.microsoft.com portal is still enforcing MFA to log in. I have make sure that the battery . Autofill is not currently available for work or school accounts. It can also be used to sign in to apps and websites that support Microsoft Authenticator. you may get a pop up to add a Personal Microsoft account click on ok. you dont actually have to add an account though. The Different Types Of Social Media Aggregators And What They Offer, Why Blue Is The Best Color For Social Media Sites. It then hashes the data using SHA-512, and adds it to the JWE before storing the whole file and Key ID in your account. He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. Passwords are only decrypted when user wants to, that is, during autofill or when user wants to see the password, both of which require biometric or PIN. If you don't get notifications at all, you should check the following conditions: Is your phone in Do Not Disturb or Quiet mode? Non-personally identifiable usage data, such as aggregate details about success or failure of important operations that are used to detect decreased reliability and bugs. Q:ImtryingtosigninandIneedtoselectthenumberinmyappthatsdisplayedonthesign-inscreen, but thenotificationpromptfromAuthenticatorisblockingthescreen. Then sign on with recovery account to do the restore. Q: Which version of the Authenticator app should I be using? How do I make sure notifications don't continue to go to my old device? A: The codes don't require you to be on the Internet or connected to data, so you don't need phone service to sign in. Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account (accessed by tapping the account tile). I did turn off "Smart Touch" which is a transparent soft button that floats across phone to switch from one open app to another. A: Press OK to dismiss the message and then go to Settings and make sure push notifications are enabled and you have network connectivity. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. Q: How do I make Authenticator the default autofill provider on my phone? A: Yes, Authenticator on iOS uses Apple's ATS solution to support privacy and data integrity between the app and web services for in-app functions. Go toAdd Account, selectPersonal Microsoft Account, and then sign in using your username and password. What might be the issue? A: If you turned onCloud Backupon your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. Q: How are my passwords protected by the Authenticator app? By adding options such as Watch Later and Others, push action buttons can be used to customize when you can watch these videos. Caution:A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your authenticator app to verify your identity on the call. My phone have been stolen, I had work account logged in there. 1. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Reinstalling doesn't work either. As for the Authenticator, I've also seen it fail to bring up the approval, but usually when I manually open the app, it appears. A: All enterprises or schools added in the Authenticator app need to be allowlisted for Autofill in Authenticator for the app owner to be able to use it. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. If yes, remove the problematic account from your app, add it again allowing notifications, and see if that fixes the problem. To make the process easier, we allow you to use your fingerprint instead of entering the PIN. You need to accept the notice of this data collection when you use the app for the first time. Keep only while using: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. To remove the app from a device using a personal Microsoft account, go to the two-step verification area of yourAccount Securitypage and choose to turn off verification for your old device. Q: I have a Windows Mobile device, and the Authenticator on Windows Mobile has been deprecated. Beam) I click on "UseMicrosoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. How to Use Cron With Your Docker Containers, How to Check If Your Server Is Vulnerable to the log4j Java Exploit (Log4Shell), How to Pass Environment Variables to Docker Containers, How to Use Docker to Containerize PHP and Apache, How to Use State in Functional React Components, How to Restart Kubernetes Pods With Kubectl, How to Find Your Apache Configuration Folder, How to Assign a Static IP to a Docker Container, How to Get Started With Portainer, a Web UI for Docker, How to Configure Cache-Control Headers in NGINX, How Does Git Reset Actually Work? Microsoft said that, as part of its Windows 11 update Tuesday, it'll introduce new features for Android users too, including the ability to activate a Samsung phone's personal hotspot from the computer. You can choose whether you would like a vibration whenever you receive a notification to verify your identity. You can also allow the sharing of additional non-personal usage data by turning on the Usage Data toggle button on the app's Settings page or when you use the app for the first time. May 31, 2022 . The in-app browser does not utilize ATS so we can continue to support federated cloud scenarios for customers without interruption. On thePasswordstab inside the app, selectSign in with Microsoftand sign in usingyour Microsoft account. Push is available on all major mobile platforms, including iOS, Android, Fire OS, Windows, and BlackBerry. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. Microsoft is also providing Outlook with a similar service. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. TechCommunityAPIAdmin. Also it might show options to use another email address or phone number. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Have personal and work Authenticator use. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Used to make sure your phone number matches the number on record when you sign in with your personal Microsoft account for the first time. You may also refer this article for more information: How to use the Microsoft . Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. In addition to being simple and user-friendly, push notifications also make it simple for you to receive them. If youre concerned about whats actually backed up, its pretty straightforward. Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 Created on December 4, 2021 Push notifications for Microsoft authenticator app gets permanently disabled after reset of iOS settings. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. "This builds on our continued efforts to bring you closer to what's more important," Panos Panay, Microsoft's chief product officer, said in a blog post announcing the feature.

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