buyer says i sent wrong item

It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. Could you explain a bit what steps you take when shipping? So Im hoping he doesnt return anything. If the shipped item was sold for under $750, delivery notification is adequate proof. by asking the buyer questions or calling the post office? Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. You must be new here, in this sub anything and everything is a scam ;). Otherwise, you can also restart the laptop just by pressing the power button. . I agree with that. Help for buyers and sellers. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. I sold an item for $55 and they sent a return saying I didnt send the right item. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. I wanted to get some advice before I contacted, but I had planned to, yes. That necklace couldn't have come from me. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. Along with photographing everything, try to record any identifying details about the item. Theyll tell you to file a report with the police and then wash their hands of the matter. I can send to any other email address OK.We'll move all . 26-05-2020 Never saw it in my life. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. 26-05-2020 Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. Person buys 2 things. However, for large packages and certain types of express service, UPS is the cheaper . The most common dispute for a scammer is the "not as described" dispute. So we repaired and return an annoyed customer but couldnt do anything about it. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. Made sure we sent all images to amazon as it was within 30 days of purchase. . You can ask the customer to return the item, but he has no legal obligation to do so. I had a customer contacted me that the item was damaged in transit. Do not do that. I recently had the same experience. Is it possible to contact their police department? Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. Loophole on eBay! All rights reserved. Dial 1-800-275-8777 and explain the issue to USPS customer service. As seller, here are a few things you can consider before selling to buyer with little or no feedback. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . I lost my appeal. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. Its just getting worse, sadly. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). Explain it to him like you explained it to us. Either way eBay will make sure the buyer gets their money back right or wrong. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Message 1of 30 TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. but it is really suspect that they created their eBay account the day they ordered my item. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. The final resort is to submit a missing mail search. Phone eBay and they said I should have tried harder. Someone did this to me a few months ago. In this scam, the buyer then accuses you of sending a damaged item. When a buyer disputes an item, the review is no longer an option unless they "accept the item". Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. So buyer filed a claim for a return with eBay citing wrong item sent. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Is there any point in doing that? Usually it will say the name on the package signs for it even if the signature is someone else. Report the buyer. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. When you issue a refund to the buyer They'll be refunded through their original payment method. The buyer could be lying. Case in point; I sold a wallet described as new in the box recently. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. In most cases, the refund takes 3 to 5 business days to process. Sizes: XS to 2XL. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. Honest mistakes happen. Can Usps Tracking Be WrongPost Office have such a horrible . Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. They also have to protect their buyers from fraudulent sellers. Copyright 1995-2023 eBay Inc. All Rights Reserved. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. i think someone is trying to scam me like this to. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. What should I do? The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. Heres how. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. They sell fake goods and don't pay taxes. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. Press question mark to learn the rest of the keyboard shortcuts. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. 1.6K 17K views 1 year ago Every so often mistakes will happen. That's why I thought maybe they mislabeled. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. I have sent the item you ordered to the address on file with ebay. Paid a tailor 4.50 repaired it and sent back with DPD signed for. eBay is very aware that scams occur on the website. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. The law spells out how to challenge billing errors. Then gets mixed up on which item was wrong. Two moths ago, a parcel comes back. But I would like to reach more buyers. 09-10-2020 If you find an item on eBay that you think is fraudulent, report the listing directly. This months episode of the eBay Seller Spotlight podcast is live! 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. What can I do in this situation to avoid loosing $900 and the item as well? 09-10-2020 Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist.

Carnivore Diet Black Poop, Can You Drink The Night Before Getting A Scram Bracelet, Articles B